Axon Channels
Available in pilotsConversations arrive from the channels customers already use.
- Webchat
- Slack
- Teams
- Telegram
Conversational operations
Axon by Kordane
Automation with a human path.
How does approved intelligence operate inside a real conversation or workflow?
Coordinate customer conversations across automated workflows and human-agent escalation, consuming approved models, routes and policies from the control platform.
Current maturityAxonCX available in pilots · Live Agent in development
AxonCX by Kordane
Automation and channel orchestration.
Conversations arrive from the channels customers already use; automation resolves what it can and hands the rest, with context, to people.
- Webchat
- Slack
- Teams
- Telegram
Axon Automate
Available in pilotsBot and assistant workflows resolve what automation can.
- Intent routing
- Knowledge responses
- Actions and integrations
- Workflow orchestration
Axon Handoff
Available in pilotsEscalation moves the conversation, with its context, to people.
- Escalation rules and queue routing
- Context packaging
- Bot-to-human transfer and human-to-bot return
- Conversation state
Axon Insights
PlannedOperational reporting over conversations and outcomes.
- Conversation analytics and resolution metrics
- Automation rates and escalation reasons
- Quality review
Axon Live Agent by Kordane
The human path, in development.
The technical foundation is implemented (Phase 0: service scaffolding, conversation-state model, the integration boundary with AxonCX), and the agent workflows are in development. The workspace preview below shows where it is heading.
Live Agent technical foundation
In developmentThe service groundwork the agent workspace is being built on.
- Service scaffolding (Phase 0)
- Conversation-state model
- Integration boundary with AxonCX
Live Agent workflows
In developmentThe human-agent workspace: inbox, workspace, notes, resolution.
- Agent Inbox: queues, assignment, claim and release
- Agent Workspace: omnichannel replies, history, customer context
- Agent Notes: private notes and handover context
- Agent Resolve: disposition, outcomes, return to automation
Evidence
The products at work.
AxonCX
Automation with controlled human handoff
One conversation crossing automation, tools, policy and escalation.
- CustomerI need to change the delivery address for my order.
- AxonCXHappy to help. What is the order reference?
- CustomerORD-98271.
- Tool actionOrder ORD-98271 retrieved (Northbridge Services, fictional).
- Policy decisionAddress change requires human approval.
- ResultEscalated to Live Agent with the full conversation context.
Audit event recorded: escalation, policy reference, context package.
AxonCX automates routine work and transfers the full conversation context when a human decision is required.
Illustrative conversation flow · Synthetic data · Representative of current product capability
Axon Live Agent
Human resolution with full context
The agent workspace being built on the implemented foundation.
Inbox
- +00 000 000 000WhatsApp · Open
- +00 000 000 001Webchat · Snoozed
Conversation
- Axon BotAddress updated and confirmed with the customer.
- SystemBot paused · Agent joined with full context.
- AgentDelivery moved to Friday as requested.
Private note: customer prefers morning deliveries.
Type a reply (preview)ResolveReturn to automation
Customer
- Name
- Sample Customer
- Order
- ORD-98271
- Channel
- example@invalid.test
Live Agent brings a person into the loop with history, automation actions and notes, then returns the conversation to automation.
Synthetic conversation · Interface preview · In development · Representative of current product capability
Conversation flow
Automation with a human path.
- Customer channels
- AxonCX automation
- Escalation decision
- Axon Live Agent
- Resolution
- Return to automation
Escalated conversations are designed to carry their context both ways: bot to human, and back to automation after resolution.
Axon is designed to consume controlled execution from the platform: Boundary applies channel and policy controls to conversation content and automated actions, Forge selects approved models for conversational tasks, and the audit trail covers both automated and human turns.