Axon by KordaneConversational agents & operations

Conversations that move work forward.

Bring knowledge, automated workflows and people into the same conversation. Give customers a useful answer and your team the context to take the next step.

AxonCX available in pilots · Live Agent in development

Request a demo Explore the example

AxonCX

Automation with controlled human handoff

One conversation crossing automation, tools, policy and escalation.

Available in pilots

AxonCXChannel: WhatsApp

CustomerI need to change the delivery address for my order.
AxonCXHappy to help. What is the order reference?
CustomerORD-98271.
Tool actionOrder ORD-98271 retrieved (Northbridge Services, fictional).
Policy decisionAddress change requires human approval.
ResultEscalated to Live Agent with the full conversation context.

Audit event recorded: escalation, policy reference, context package.

AxonCX automates routine work and transfers the full conversation context when a human decision is required.

Illustrative conversation flow · Synthetic data

Axon Live Agent

Human resolution with full context

The agent workspace being built on the implemented foundation.

In development

Axon Live Agent · Agent workspacePreview

Inbox

+00 000 000 000WhatsApp · Open
+00 000 000 001Webchat · Snoozed

Conversation

Axon BotAddress updated and confirmed with the customer.
SystemBot paused · Agent joined with full context.
AgentDelivery moved to Friday as requested.

Private note: customer prefers morning deliveries.

Type a reply (preview)ResolveReturn to automation

Customer

Name: Sample Customer
Order: ORD-98271
Channel: WhatsApp
Email: example@invalid.test

Live Agent brings a person into the loop with history, automation actions and notes, then returns the conversation to automation.

Synthetic conversation · Interface preview · In development

Give every agent a purpose.

Configure the knowledge, instructions and workflow around the job your customer needs done.

Connect the conversation.

Design a path from question to answer to action, with the relevant customer and conversation context.

Make room for a person.

Build escalation into the experience. The handoff should carry the history, the reason and the next action.

Connected conversations

The right next step.
With the context intact.

Connect automated responses and human judgment around the same customer need. Define the channels, knowledge and escalation rules around your workflow.

Webchat
WhatsApp
Slack
Teams
Telegram
Facebook

Channel connections and handoff requirements are scoped around your deployment.

Discuss your conversation workflow

A first conversation

Start with
one workflow.

Tell us the task and where the information must stay. We'll show a relevant example and discuss whether a scoped pilot makes sense.

Request a demo pilot@kordane.ai